Customer Support Representative Italy at Sensorfact

Do you strive for the best customer experience?

About Sensorfact

Our mission is to reduce energy waste in industrial companies. We do this by making energy saving easy. Therefore, we have developed a plug & play energy management system that consists of wireless sensors and a clear online platform. Our algorithms analyse the data and detect potential energy savings. These savings are presented in a clear advice report. In this way we help our customers to reduce their energy bill by 5-10%. Lead Applied Data Scientist

Sensorfact was founded by the end of 2016 and has since then grown to a team of 40 colleagues and 230 customers (including Heineken, Dr. Oetker, PicNic, Philips, Shell, and Albert Heijn) in 5 different countries: Italy, Germany, Belgium, Finland and The Netherlands. Now we are ready to expand our business to the rest of Europe. Lead Applied Data Scientist

Location: Utrecht

The team

You can find the Sensorfact team in our office in Utrecht, the Netherlands. Our team consists of 50+ colleagues from 7+ nationalities with different expertise such as Development, Sales and Energy Consultancy.

Sensorfact has received a new investment from – Advancing your innovations. Venture capital for hardware, Dexter Energy, KIC InnoEnergy

The challenge

As a Customer Support Representative for Italy, you will contribute to Sensorfact’s success by supporting customers during the installation phase and use phase of our platform. Customer centricity, communication skills and technical aptitude are of great importance for this role.

You are the first point of contact for our customers in the area of technical support. This mainly includes remote support for installation of equipment, configuring software and interpreting measurement data. In addition to these operational responsibilities, you will take the lead in setting up and managing a network of local installers in Italy, translating our supporting materials and tailoring our communications to the local market. In short, a position with plenty of room for personal initiative.

What you bring

  • Higher professional education level
  • Strong communication and customer focus
  • The ability to solve technical customer questions
  • A proactive and independent attitude
  • Excellent Italian and English communication skills
  • Experience with technical support (is a plus, not a requirement)

What we offer

A zero hours contract (2-3 days per week) at a competitive salary. We work in a forward-thinking start-up culture with an energetic and engaged team, located around the corner of Utrecht Centraal. We’ll provide you with an NS-business card or cover your travel expenses to get there. We know how incredibly important it is to have the right tools. Any hardware or software you need to get your job done – you’ve got it. Besides that, we will make sure you have time to relax as well by after-work (or during) drinks and socials.

Our Culture

We are creating a company which people would like to work for. A great working environment where we come with pleasure and enjoy their work. We are a small and diverse team speaking 6 languages (default is English, of course). We’re all good at what we do and we enjoy working together. We love working with people who don’t mind chiming in with their opinions and are fearless about asking questions when they don’t know the answer. You’ll have autonomy to do things your way and respect from day one. No regulations or hierarchy, just a lot of interesting work to be done. If you want to look back on your career and know that you were a vital part of building an awesome company, this role is definitely for you.


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